{"id":7099,"date":"2026-09-14T15:19:17","date_gmt":"2026-09-14T14:19:17","guid":{"rendered":"https:\/\/eco-rose.com\/?page_id=7099"},"modified":"2026-09-14T16:16:51","modified_gmt":"2026-09-14T15:16:51","slug":"cancellations","status":"publish","type":"page","link":"https:\/\/eco-rose.com\/fr\/cancellations\/","title":{"rendered":"R\u00e9tractation et annulation"},"content":{"rendered":"\t\t
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Cancellations and Withdrawal<\/center><\/h1>\n

Withdraw from your contract here<\/h2>\n

Use the form below to withdraw from a purchase or cancel a workshop booking. Your request is recorded as soon as you send it and you will receive confirmation by email. Where a refund is due, it is issued within fourteen days at the latest, to the payment method used for the original order.<\/p>\n

You can also write to us directly at hello@eco-rose.com, or by post to 5 rue Saint-Louis, 34000 Montpellier, France. No particular wording is required \u2014 your intention simply needs to be clear.<\/p>\n

Withdrawal form<\/h2>\n

Required fields marked with an asterisk.<\/em><\/p>\n

    \n
  • Type of request<\/strong>* \u2014 \u2610 Withdrawal from a digital guide \u2610 Cancellation of a workshop booking<\/li>\n
  • Name<\/strong>*<\/li>\n
  • Email address used for the order<\/strong>*<\/li>\n
  • Order number or booking date<\/strong>*<\/li>\n
  • Guide or workshop concerned<\/strong>*<\/li>\n
  • Comment<\/strong> \u2014 optional<\/li>\n
  • Bank details<\/strong> \u2014 only if the refund cannot be made to the original payment method<\/li>\n<\/ul>\n

    [ Button: Send my request<\/strong> ]<\/p>\n

    Digital guides: fourteen days to change your mind<\/h2>\n

    You have fourteen days<\/strong> from your purchase to withdraw, without having to give a reason<\/strong>. The refund is full and is issued within fourteen days at the latest.<\/p>\n

    If you would like to tell us what did not meet your expectations, we will read it carefully \u2014 but it is entirely optional and has no bearing on your refund.<\/p>\n

    Workshops: cancellation terms<\/h2>\n

    The law excludes the right of withdrawal for leisure services supplied on a specific date. Our own terms apply instead:<\/p>\n

      \n
    • more than 3 days<\/strong> before the workshop: refund of 50%<\/strong> of the price paid;<\/li>\n
    • less than 3 days<\/strong> before the workshop: no refund.<\/li>\n<\/ul>\n

      Transferring your place<\/h3>\n

      You may transfer your place to someone else, at no charge<\/strong>, by sending us their name and contact details at least 48 hours<\/strong> before the workshop. This is often the best solution when something comes up at short notice.<\/p>\n

      This applies to workshops for individuals. Work carried out for schools is governed by its own agreement.<\/p>\n

      If we cancel<\/h3>\n

      If we cancel or postpone a workshop, you choose freely between transferring your booking to a later date and a full refund<\/strong>, issued within fourteen days.<\/p>\n

      What happens next<\/h2>\n

      You receive an acknowledgement by email as soon as your request is recorded. Refunds are processed within fourteen days at the latest. Depending on your bank, it may take a few extra days to appear on your statement.<\/p>\n

      Questions about a request in progress: hello@eco-rose.com.<\/p>\n

      \n

      In force since 17 September 2026<\/em><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Cancellations and Withdrawal Withdraw from your contract here Use the form below to withdraw from a purchase or cancel a workshop booking. Your request is recorded as soon as you send it and you will receive confirmation by email. Where a refund is due, it is issued within fourteen days at the latest, to the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"off","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-7099","page","type-page","status-publish","hentry","entry"],"yoast_head":"\nCancellations and Withdrawal - EcoRose<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eco-rose.com\/fr\/cancellations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellations and Withdrawal - EcoRose\" \/>\n<meta property=\"og:description\" content=\"Cancellations and Withdrawal Withdraw from your contract here Use the form below to withdraw from a purchase or cancel a workshop booking. 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